Warranty & Returns

Warranty policy

Applies to EV chargers (7 / 11 / 22kW), BN70, BN21, and charging cables.

The product comes with a two-year warranty. During the warranty period, if the product fails under normal use and proper maintenance due to defects in its internal components, and such faults are confirmed by our technical personnel, we will provide free repair or replacement of the defective parts.

We shall not be liable for any special, incidental, or indirect damages incurred by users or distributors.

The following situations are not covered under the warranty:

  • Damage caused by human factors.
  • Damage to the product's factory labels or identification stickers.
  • Damage resulting from improper operation or incorrect installation not in accordance with the user manual.
  • Damage caused by natural disasters such as floods, fires, or any other force majeure events.
  • Failures or damage resulting from repairs, modifications, or disassembly carried out by personnel not authorized by the company.
  • Severe damage or scratches to the casing, or burnt circuit boards.
  • Products that have exceeded the specified warranty period.
  • Accessories provided as complimentary items with the product, unless otherwise specified.

Any repair or replacement carried out during the warranty period will not extend or restart the warranty period. Please retain the proof of purchase and warranty documentation. We reserve the right to repair, replace, or refund the product at our discretion.

Return policy

Inspect your package on delivery. Always check the tamper-evident seal before accepting your order. If the seal is intact and the package appears unopened, you're good to go. If the seal is broken, the package is damaged, or it appears tampered with, do not accept it: hand it back to the delivery driver and report it to EVTRIX Customer Support immediately.

Thinking about returning an item? Do not break the tamper-evident seal. Once the seal is opened, broken, or damaged, the product becomes ineligible for return unless there is a manufacturing defect.

If the seal looks suspicious, inform the delivery driver immediately or contact EVTRIX Customer Support. We'll review the issue and help resolve it.

Received a defective or incorrect item? If you accepted the package but received a defective or incorrect product, contact EVTRIX Customer Support immediately and our team will assist you promptly.

Key reminders:

  • Sealed = returnable
  • Broken seal = no returns
  • Don't accept damaged or open packages
  • Defective or wrong item? Contact EVTRIX Support

Need help? We're always here to assist through our contact page.